The primary responsibilities are, but are not limited to, the following:
- Manage and maintain product listings across eCommerce platforms, ensuring accuracy and consistency.
- Optimize product content, categorization, and online merchandising to enhance customer experience and sales performance.
- Monitor website functionality and user experience, identifying opportunities for improvement and issue resolution.
- Execute online merchandising strategies to promote seasonal products, featured items, and marketing campaigns.
- Provide exceptional customer support by responding to online inquiries, resolving customer concerns and maintaining a positive brand experience.
- Collaborate with the marketing team to support email campaigns and digital promotions, and online initiatives.
- Participate in planning and execution of projects that improve eCommerce processes, operational efficiency, and customer satisfaction.
- Support search engine optimization (SEO) best practices to improve organic website traffic and product visibility.
- Analyze customer behavior and website performance to identify opportunities to improve conversion rates, retention, and overall customer experience.
- Drive growth of online sales channels through strategic initiatives and continuous improvement efforts.
- Act as a key contributor to the organization’s digital growth strategy.
Qualifications:
- Must be able to read, write and take direction in English
- Proficient with computers and Microsoft Office (Word, Outlook, Excel)
- Familiarity with content management systems/databases or similar
Must be proactive with strong organizational and time management skills
Working Conditions:
- Work independently and part of a team
- Computer work
- Ability to work in a confidential manner
- Communicate with staff, customers, and management
Physical Requirements:
- Ability to sit for long periods of time
- Finger Dexterity
- Data Entry
