Job description
Northern Metalic Sales is a Canadian Independent Wholesale Industrial Distributor based in Grande Prairie, AB with operations across Alberta & BC.
Northern Metalic Sales is part of a larger, diverse group of companies with interests in wholesale distribution, oilfield service & supply, lubricants distribution, land and real estate development, rail construction & transload, and finance.
Overview:
We are currently seeking an individual to fill the position of Inside Sales Supervisor at our Prince George, BC location.
Key Responsibilities:
- Team Leadership & Supervision
- Lead, mentor, and support the inside sales team in achieving performance targets.
- Conduct coaching sessions and evaluations.
- Provide training on products, systems, and processes.
- Foster a positive, customer‑focused environment.
- Customer Service & Sales Support
- Ensure timely processing of quotes, orders, and inquiries.
- Handle escalated customer issues.
- Support with product sourcing and pricing strategies.
- Maintain strong customer relationships.
- Operational Oversight
- Monitor workflow for efficiency.
- Coordinate with Purchasing and Item Maintenance on product transitions.
- Ensure adherence to pricing structures and policies.
- Assist with inventory inquiries and warehouse coordination.
- Sales & Business Development
- Support sales campaigns and branch goals
- Identify upselling and cross-selling opportunities
- Analyze sales data for trends and improvements
- Administration & Reporting
- Manage schedules and staffing
- Maintain accurate reporting of sales activities and KPIs
- Recommend process improvements
Skills & Qualifications:
- 3–5 years of inside sales or customer service experience.
- Excellent communication and problem‑solving skills.
- Understand pricing, inventory, and order processes.
- Proficiency with ERP systems and Microsoft Office.
- Industry knowledge (fasteners, MRO, industrial supply).
- Distribution environment experience.
- Ability to manage multiple priorities.
Key Competencies:
- Customer Focus
- Leadership & Coaching
- Decision‑Making
- Time Management
- Conflict Resolution
- Technical/Product Aptitude
- Collaboration Across Departments
Working Conditions:
- Full time office-based role
- Frequent interaction with customers, vendors, warehouse & sales teams
- May require occasional after-hours support
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Vision care
- RRSP Matching
- Life Insurance
- AD&D Insurance
Job Type:
- Full-time
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Prince George, BC: reliably commute or plan to relocate before starting work (required)
